We currently deliver to the United Kingdom and the European Union. Any exceptions — by country, region, island or postcode — will be shown at checkout.

Some products are shipped directly by our logistics partners and fulfilment centres, so different couriers may be used depending on your destination and route.

We offer free shipping on eligible orders. If a charge applies to your destination, it will be shown at checkout before you pay.

Once payment is confirmed, your order is processed and prepared for dispatch. During busy periods (sales or holidays), processing may take a little longer.

Delivery typically takes 7–20 business days from dispatch. This is an estimate and can vary due to factors outside our control, such as customs checks, courier delays, weather, strikes, high demand or local restrictions.

Yes. As some items ship from different logistics partners or fulfilment centres, you may receive more than one parcel, on different dates, at no extra cost.

Where available, we'll email you a tracking number once your order has been dispatched. In some cases, tracking updates may be limited until the parcel reaches its destination country.

Depending on the delivery country and shipping route, VAT and/or import duties may be applied by local authorities. Where these aren't included in the checkout total, they may be payable by the customer on delivery.

It's the customer's responsibility to provide the correct address at checkout. If an order is returned to us due to an incorrect or incomplete address, we may reship it once the address is confirmed, with a new delivery estimate, and/or refund the order minus shipping and return costs, where applicable.

If tracking shows your order as delivered but it hasn't arrived, please contact us within 14 days so we can open an investigation with the courier.