We currently deliver to the United Kingdom and the European Union. Any exceptions — by country, region, island or postcode — will be shown at checkout.

Orders are shipped directly from our partner suppliers' warehouses (usually located outside the UK and EU) by tracked standard international shipping, and delivered to your door by your local postal service or courier. Different couriers may be used depending on your destination.

Standard shipping is free on every order to the UK and EU, with no minimum spend. The total shown at checkout is everything we charge you.

Once payment is confirmed, we place your order with our partner supplier, who prepares it for dispatch within 1–5 business days. You'll receive your tracking number by email as soon as it ships. During busy periods (sales or holidays), processing may take a little longer.

Delivery takes 15–45 business days in total from the day you order: 1–5 business days to process your order and 14–40 business days in transit. Most orders arrive within 20–30 business days. This is an estimate and can vary due to factors outside our control, such as customs checks, courier delays, weather, strikes, public holidays or peak periods.

Yes. As some items ship from different logistics partners or fulfilment centres, you may receive more than one parcel, on different dates, at no extra cost.

Where available, we'll email you a tracking number once your order has been dispatched. In some cases, tracking updates may be limited until the parcel reaches its destination country.

The total shown at checkout is everything we charge you. In some cases, depending on your country and the order value, your customs authority or courier may charge import VAT, duties or a handling fee on delivery; these are not collected by us. If you're asked to pay a charge on delivery, please contact us before paying.

It's the customer's responsibility to provide the correct address at checkout. If an order is returned to us due to an incorrect or incomplete address, we may reship it once the address is confirmed, with a new delivery estimate, and/or refund the order minus shipping and return costs, where applicable.

If tracking shows your order as delivered but it hasn't arrived, please contact us within 14 days so we can open an investigation with the courier.