SHIPPING & RETURNS
SHIPPING POLICY
Here's exactly what to expect when you order from Godivelle:
• Where we deliver: the United Kingdom and all European Union countries. Any exceptions are shown at checkout before you pay.
• Shipping cost: free standard shipping on every order to the UK and EU, with no minimum spend.
• Processing time: 1–5 business days to confirm your order with our supplier and prepare it for dispatch.
• Delivery time (UK and EU): 14–40 business days in transit after dispatch, so 15–45 business days in total from the day you order. Most orders arrive within 20–30 business days; customs checks, public holidays and peak periods can extend this.
• How we ship: orders are sent directly from our partner suppliers' warehouses, usually located outside the UK and EU, by tracked standard international shipping, and delivered by your local postal service or courier.
• Tracking: we email your tracking number as soon as your order is dispatched. Updates may be limited until the parcel reaches your country.
• Multiple parcels: items from different suppliers may arrive in separate parcels on different days, at no extra cost.
• Taxes and duties: the total shown at checkout is everything we charge you. In some cases, depending on your country and the order value, your customs authority or courier may charge import VAT, duties or a handling fee on delivery; these are not collected by us. If you're asked to pay a charge, please contact us before paying.
• Lost or damaged parcels: if your order hasn't arrived within 45 business days, is marked as delivered but not received, or arrives damaged, email supportgodivelle@gmail.com (within 14 days for non-delivery, or within 48 hours of delivery for damage, with photos) and we'll arrange a replacement or a full refund.
RETURN & EXCHANGE POLICY
You're covered by a clear, straightforward policy:
• Right to cancel: 14 days from delivery, no reason needed (UK & EU) — just email us or use the form below
• Return window: once you've told us, you have a further 14 days to send the item back
• Condition: items should be unused and, where possible, in original packaging, with accessories and free gifts included
• Exceptions: personalised, made-to-order or opened sealed items can't normally be returned
• Refunds: processed within 15 working days of us receiving your return, to your original payment method
• Return costs: free when the fault is ours; for a change of mind, return shipping is usually paid by you (unless your local law says otherwise)
• Faulty, damaged or wrong item: email us within 48 hours with photos — we'll offer a replacement, repair, resend or refund, free of charge
Prefer a different item? Simply return the original for a refund and place a new order — we're happy to help you choose. Two easy ways to reach us: the form below, or supportgodivelle@gmail.com.